How To Fix CRM_PROVIDER101 - More than one product catalog view found for sales office &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 101

• Message text: More than one product catalog view found for sales office &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER101 - More than one product catalog view found for sales office &1 ?

  The SAP error message CRM_PROVIDER101 indicates that there is more than one product catalog view associated with a specific sales office in the SAP CRM system. This can occur when the system is unable to determine which product catalog view to use because multiple views exist for the same sales office.
  Cause:
  
  Multiple Catalog Views: The primary cause of this error is the existence of multiple product catalog views for the same sales office. This can happen due to configuration issues or data inconsistencies in the system.
  Configuration Errors: Incorrect configuration in the product catalog settings or sales office assignments can lead to this situation.
  Data Duplication: There may be duplicate entries in the product catalog that are not properly managed.
  
  Solution:
  To resolve the CRM_PROVIDER101 error, you can take the following steps:
  
  
  Check Product Catalog Views:
  
  Go to the transaction code for product catalog management (e.g., CRMD_ORDER or similar).
  Check the product catalog views assigned to the sales office in question.
  Identify and review the views that are causing the conflict.
  
  
  
  Remove Duplicates:
  
  If you find duplicate product catalog views, you may need to delete or deactivate the unnecessary views.
  Ensure that only one active product catalog view is assigned to the sales office.
  
  
  
  Adjust Configuration:
  
  Review the configuration settings for the product catalog and sales office assignments.
  Make sure that the settings are correctly defined to avoid overlaps.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on managing product catalogs and sales office configurations.
  
  
  
  Testing:
  
  After making changes, test the system to ensure that the error no longer occurs and that the correct product catalog view is being used.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to product catalog management.
  SAP Notes: Check for any SAP Notes related to CRM_PROVIDER101 for additional insights or patches that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and manage product catalogs.
  
  By following these steps, you should be able to resolve the CRM_PROVIDER101 error and ensure that your SAP CRM system functions correctly with the appropriate product catalog views.