How To Fix CRM_PROVIDER073 - Change process is not available; the contract is locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 073

• Message text: Change process is not available; the contract is locked by user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER073 - Change process is not available; the contract is locked by user &1 ?

  The SAP error message CRM_PROVIDER073 indicates that a change process is not available because the contract is currently locked by another user. This typically occurs in SAP Customer Relationship Management (CRM) when multiple users attempt to access or modify the same contract simultaneously.
  Cause:
  
  User Locking: The contract is locked by another user who is currently editing or processing it. SAP locks records to prevent data inconsistencies that can arise from concurrent modifications.
  Session Timeout: Sometimes, a user may have left a session open, causing the lock to persist even if they are no longer actively working on the contract.
  System Errors: Occasionally, system errors or crashes can leave a lock in place without a user actively holding it.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and release the lock. You can periodically check if the lock has been released.
  Identify the Locking User: Use transaction code SM12 (Lock Entries) to identify which user has locked the contract. You can search for the specific contract number to see the user holding the lock.
  Contact the User: If you identify the user who has the lock, you can contact them to see if they can release the lock or finish their work.
  Release the Lock: If the locking user is unavailable and you have the necessary authorizations, you can manually delete the lock entry in transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies.
  Check for Background Jobs: Sometimes, background jobs may hold locks. Check if any background processes are running that might be locking the contract.
  System Administration: If the issue persists, it may require intervention from your SAP Basis team to investigate further or to check for any system issues.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or issues.
  SE11: To check the data dictionary for the contract table if needed.
  
  
  User Training: Ensure that users are trained on proper session management to avoid leaving contracts locked unnecessarily.
  System Configuration: Review system settings related to locking mechanisms and session timeouts to optimize user experience.
  
  By following these steps, you should be able to resolve the CRM_PROVIDER073 error and regain access to the locked contract.