How To Fix CRM_PRODUCT_PROPOSAL009 - There is no cross-/up-/down-selling for the selected products

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_PROPOSAL -

• Message number: 009

• Message text: There is no cross-/up-/down-selling for the selected products

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_PROPOSAL009 - There is no cross-/up-/down-selling for the selected products ?

  The SAP error message CRM_PRODUCT_PROPOSAL009 indicates that there are no cross-selling, up-selling, or down-selling proposals available for the selected products in the CRM system. This typically occurs when a user is trying to create a sales proposal or quotation and expects to see related products that can be sold alongside the main product.
  Causes:
  
  
  Missing Product Relationships: The primary cause is that the product master data does not have any defined relationships for cross-selling, up-selling, or down-selling. This means that the system does not recognize any related products for the selected item.
  
  
  Configuration Issues: The configuration settings for product proposals may not be set up correctly in the CRM system. This includes settings related to product hierarchies and relationship types.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the product master records that prevent the system from identifying related products.
  
  
  Product Status: The selected products may be inactive or not available for sales proposals, which can also lead to this error.
  
  
  Solutions:
  
  
  Check Product Relationships:
  
  Go to the product master data and verify if cross-selling, up-selling, or down-selling relationships are defined for the products in question.
  If relationships are missing, you may need to create them using the appropriate transaction codes (e.g., MM02 for material master).
  
  
  
  Review Configuration Settings:
  
  Ensure that the configuration for product proposals is correctly set up in the CRM system. This may involve checking the customizing settings in the SAP IMG (Implementation Guide).
  Look for settings related to product hierarchies and proposal types.
  
  
  
  Data Maintenance:
  
  Perform a data consistency check to ensure that all necessary data is present and correctly maintained in the product master records.
  Update any missing or incorrect information.
  
  
  
  Product Status Check:
  
  Verify the status of the products involved. Ensure that they are active and available for sales activities.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on setting up product proposals and managing product relationships.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing sales orders and MM02 for editing material master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to product proposals and CRM functionalities.
  Training and Documentation: Ensure that users are trained on how to properly set up and manage product relationships in the CRM system to avoid similar issues in the future.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the error message and successfully create product proposals in SAP CRM.