How To Fix CRM_PRODUCT_I004 - Product data for globally unique identifier is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I - Product Data Message Class

• Message number: 004

• Message text: Product data for globally unique identifier is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I004 - Product data for globally unique identifier is not available ?

  The SAP error message CRM_PRODUCT_I004 indicates that the product data for a specified globally unique identifier (GUID) is not available in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate product information that is expected to be present but is missing.
  Causes:
  
  Missing Product Data: The product associated with the GUID does not exist in the CRM system or has not been created yet.
  Data Synchronization Issues: If the product data is supposed to be synchronized from another system (like SAP ERP), there may be issues with the data transfer or synchronization process.
  Incorrect GUID: The GUID being referenced may be incorrect or malformed, leading to the system being unable to locate the corresponding product data.
  Authorization Issues: The user may not have the necessary permissions to view the product data, leading to the appearance that the data is missing.
  Data Deletion: The product data may have been deleted or archived, making it unavailable for access.
  
  Solutions:
  
  Verify the GUID: Check the GUID being used to ensure it is correct and corresponds to an existing product in the system.
  Check Product Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the product in the CRM system to confirm its existence.
  Data Synchronization: If the product data is supposed to be synchronized from another system, check the synchronization logs and processes to ensure that the data transfer is functioning correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to access the product data. This can be checked in the user roles and authorizations.
  Consult with IT Support: If the issue persists, consult with your IT support team or SAP Basis team to investigate any underlying issues with the database or system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE11 (Data Dictionary) to investigate product data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to product management in CRM for additional context and troubleshooting steps.
  System Logs: Look into system logs (transaction SLG1) for any related error messages that might provide more context on the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.