How To Fix CRM_PRODUCT_ESOA002 - Hierarchy &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_ESOA - Message class for eSOA sepcific messages

• Message number: 002

• Message text: Hierarchy &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_ESOA002 - Hierarchy &1 does not exist ?

  The SAP error message CRM_PRODUCT_ESOA002, which states "Hierarchy &1 does not exist," typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a specified product hierarchy. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Cause:
  
  Missing Hierarchy: The specified product hierarchy (indicated by &1) has not been created or is not available in the system.
  Incorrect Hierarchy ID: The hierarchy ID being referenced may be incorrect or misspelled.
  Authorization Issues: The user may not have the necessary authorizations to access the specified hierarchy.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing entries in the database tables related to product hierarchies.
  Configuration Issues: The system may not be properly configured to recognize the hierarchy due to missing settings or incorrect configurations.
  
  Solution:
  
  
  Check Hierarchy Existence:
  
  Verify if the hierarchy ID exists in the system. You can do this by navigating to the relevant transaction (e.g., using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H) and checking the product hierarchy settings.
  
  
  
  Correct Hierarchy ID:
  
  Ensure that the hierarchy ID you are using is correct. Double-check for any typos or errors in the ID.
  
  
  
  Create Missing Hierarchy:
  
  If the hierarchy does not exist, you may need to create it. This can typically be done through the SAP customizing transaction (SPRO) under the relevant CRM settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the product hierarchy. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the relevant tables to ensure that there are no missing or corrupted entries. This may involve using transaction codes like SE11 to check the database tables.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  SAP Notes: Search for SAP Notes related to CRM_PRODUCT_ESOA002 for any patches or updates that may address the issue.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.