How To Fix CRM_PRODUCT_CUSTMSG031 - Hierarchy &1 may only be changed in the original system &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_CUSTMSG - CRM Product - Customer-Specific Messages

• Message number: 031

• Message text: Hierarchy &1 may only be changed in the original system &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_CUSTMSG031 - Hierarchy &1 may only be changed in the original system &2 ?

  The SAP error message CRM_PRODUCT_CUSTMSG031 indicates that you are trying to change a product hierarchy in a system that is not the original system where the hierarchy was created. This is a common scenario in SAP environments where data is replicated or synchronized across multiple systems (e.g., in a landscape with a development, quality assurance, and production system).
  Cause:
  The error occurs because:
  
  The product hierarchy you are trying to modify is locked for changes in the current system.
  The hierarchy was originally created in a different system (the original system), and changes to it are restricted to that system to maintain data integrity and consistency.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Original System: Check the error message for the original system (System &2) where the hierarchy was created. You may need to access that system to make the necessary changes.
  
  
  Make Changes in the Original System: Log into the original system and perform the required changes to the product hierarchy there.
  
  
  Data Replication: If your landscape involves data replication, ensure that any changes made in the original system are properly replicated to the other systems. This may involve running specific replication jobs or processes.
  
  
  Consult Documentation: Review any relevant documentation or guidelines regarding product hierarchy management in your organization to ensure compliance with best practices.
  
  
  Contact Support: If you are unsure about the original system or how to proceed, consider reaching out to your SAP support team or system administrator for assistance.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific notes related to this error message. SAP frequently updates its knowledge base with solutions and workarounds for common issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing product hierarchies, such as CRMD_ORDER for order management or CRMD_ORDERADM_H for accessing order administration.
  System Landscape: Understand your system landscape and how data flows between systems to prevent similar issues in the future.
  
  By following these steps, you should be able to resolve the error and make the necessary changes to the product hierarchy.