How To Fix CRM_PRODUCT_API003 - Internal and external product IDs are inconsistent &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_API - Product - CRM Interface

• Message number: 003

• Message text: Internal and external product IDs are inconsistent &1 &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_API003 - Internal and external product IDs are inconsistent &1 &2 ?

  The SAP error message CRM_PRODUCT_API003 indicates that there is an inconsistency between the internal and external product IDs in the SAP system. This error typically arises when there is a mismatch between the identifiers used for a product in the CRM system and those in the connected systems or databases.
  Cause:
  
  Mismatch of IDs: The internal product ID (used within SAP) does not match the external product ID (used in external systems or interfaces).
  Data Migration Issues: If data has been migrated from another system, inconsistencies may arise if the mapping of product IDs was not done correctly.
  Manual Entry Errors: Errors during manual entry of product IDs can lead to inconsistencies.
  Integration Issues: Problems in integration with other systems (like ERP or third-party applications) can cause discrepancies in product IDs.
  
  Solution:
  
  Verify Product IDs: Check the internal and external product IDs for the product in question. Ensure that they are correctly mapped and consistent across systems.
  Data Correction: If there are discrepancies, correct the product IDs in the relevant system. This may involve updating the product master data in SAP or the external system.
  Check Configuration: Review the configuration settings for product ID mapping in the integration settings. Ensure that the mapping is set up correctly.
  Data Migration Review: If the issue arose after a data migration, review the migration process to ensure that all product IDs were correctly transferred and mapped.
  Consult Documentation: Refer to SAP documentation or notes related to the CRM_PRODUCT_API003 error for specific guidance and troubleshooting steps.
  Use Transaction Codes: Utilize transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the product details and identify where the inconsistency lies.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Testing: After making corrections, perform tests to ensure that the product IDs are now consistent and that the error does not reoccur.
  
  By following these steps, you should be able to resolve the CRM_PRODUCT_API003 error and ensure that your product IDs are consistent across systems.