How To Fix CRM_PRODUCT021 - GTINs could not be copied

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT - Message Class CRM_PRODUCT

• Message number: 021

• Message text: GTINs could not be copied

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT021 - GTINs could not be copied ?

  The SAP error message CRM_PRODUCT021 indicates that the system encountered an issue while trying to copy Global Trade Item Numbers (GTINs) during a product-related operation in the SAP Customer Relationship Management (CRM) module. This error typically arises in scenarios where product data is being transferred or updated, such as during the creation of a product or when maintaining product master data.
  Causes:
  
  Missing GTIN Data: The source product may not have GTINs defined, leading to a failure in copying them to the target product.
  Incorrect Configuration: There may be configuration issues in the product master data settings that prevent GTINs from being copied.
  Data Inconsistencies: There could be inconsistencies or errors in the data that are preventing the GTINs from being processed correctly.
  Authorization Issues: The user may not have the necessary permissions to access or modify GTIN data.
  System Bugs: Occasionally, bugs in the SAP system or specific patches may lead to unexpected behavior.
  
  Solutions:
  
  Check Source Product: Verify that the source product has GTINs defined. If not, you may need to create or assign GTINs to the source product before attempting to copy.
  Review Configuration: Ensure that the configuration settings for product master data and GTIN handling are correctly set up in the system.
  Data Validation: Check for any inconsistencies or errors in the product data that might be causing the issue. This may involve reviewing the data in the database or using transaction codes like SE11 or SE16 to inspect the relevant tables.
  User Authorizations: Confirm that the user has the necessary authorizations to perform the operation involving GTINs. This may require coordination with your SAP security team.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that address this specific error. SAP frequently releases updates that may resolve known issues.
  Debugging: If you have access to development tools, you may consider debugging the process to identify the exact point of failure.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders and products.
  SAP Documentation: Review the official SAP documentation for CRM product management and GTIN handling for more detailed guidance.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed, providing insights or solutions from other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.