How To Fix CRM_PRICING_I502 - Point type &1 is not defined for product &2 with loyalty scenario &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRICING_I - Messages for the Pricing Item

• Message number: 502

• Message text: Point type &1 is not defined for product &2 with loyalty scenario &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRICING_I502 - Point type &1 is not defined for product &2 with loyalty scenario &3 ?

  The SAP error message CRM_PRICING_I502 indicates that there is an issue with the pricing configuration related to a specific product and loyalty scenario in the SAP CRM system. Here’s a breakdown of the components of the error message and potential solutions:
  Cause:
  
  
  Point Type Not Defined: The error suggests that the point type specified in the loyalty scenario is not defined for the product in question. This could happen if:
  
  The point type has not been created in the system.
  The product is not correctly linked to the loyalty program or point type.
  There is a mismatch between the product and the loyalty scenario configurations.
  
  
  
  Configuration Issues: There may be issues in the configuration settings for loyalty management, such as missing entries in the relevant customizing tables.
  
  
  Solution:
  
  
  Check Point Type Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the loyalty management settings.
  Verify that the point type is defined and correctly configured for the loyalty scenario in question.
  
  
  
  Link Product to Loyalty Scenario:
  
  Ensure that the product is correctly linked to the loyalty program and that the point type is assigned to the product.
  Check the product master data to confirm that the loyalty scenario is correctly associated.
  
  
  
  Review Loyalty Scenario Settings:
  
  Check the settings for the loyalty scenario to ensure that it includes the necessary point types and that they are active.
  Make sure that the loyalty scenario is correctly set up to handle the specific product.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help notes related to loyalty management and pricing to ensure that all necessary configurations are in place.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the error no longer occurs and that the pricing logic works as expected.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to check the order details and associated pricing information.
  Customizing Tables: Familiarize yourself with relevant customizing tables such as TCRM_LOYALTY_SCENARIO and TCRM_POINT_TYPE to understand how point types and loyalty scenarios are defined.
  SAP Notes: Check for any SAP Notes that may address known issues or provide additional guidance on configuring loyalty management.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM and loyalty management.