How To Fix CRM_PREFILL_SRVQ013 - No changeable note type maintained for transaction type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PREFILL_SRVQ -

• Message number: 013

• Message text: No changeable note type maintained for transaction type &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PREFILL_SRVQ013 - No changeable note type maintained for transaction type &1 ?

  The SAP error message CRM_PREFILL_SRVQ013 indicates that there is no changeable note type maintained for the specified transaction type in the SAP CRM system. This error typically occurs when you are trying to create or modify a transaction (like a service request or a complaint) that requires a note, but the system cannot find a valid note type that can be changed for that specific transaction type.
  Cause:
  
  Missing Configuration: The primary cause of this error is that the configuration for the note types associated with the transaction type is incomplete or missing.
  Transaction Type Settings: The transaction type you are working with does not have a changeable note type assigned in the system settings.
  Custom Development: If there are custom developments or modifications in the CRM system, they might not have been properly configured to handle note types.
  
  Solution:
  To resolve this error, you need to ensure that a changeable note type is properly configured for the transaction type in question. Here are the steps to do this:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen and enter the transaction code SPRO to access the SAP Reference IMG.
  Navigate to Customer Relationship Management -> Basic Functions -> Notes -> Define Note Types.
  
  
  
  Define Note Types:
  
  Check if there are note types defined in the system. If not, you will need to create a new note type that is changeable.
  Ensure that the note type you want to use is marked as changeable.
  
  
  
  Assign Note Types to Transaction Types:
  
  Navigate to Customer Relationship Management -> Basic Functions -> Notes -> Assign Note Types to Transaction Types.
  Here, you can assign the changeable note type to the relevant transaction type. Make sure to save your changes.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to create or modify notes for the transaction type.
  
  
  
  Related Information:
  
  Transaction Types: Transaction types in SAP CRM define the behavior and characteristics of business transactions. Each transaction type can have specific settings, including the types of notes that can be associated with it.
  Note Types: Note types are used to categorize notes in the system. They can be configured to be changeable, display-only, or have other restrictions based on business requirements.
  SAP Documentation: For more detailed information, refer to the official SAP documentation or help portal related to CRM configuration and note management.
  
  By following these steps, you should be able to resolve the CRM_PREFILL_SRVQ013 error and ensure that the appropriate note types are configured for your transaction types.