How To Fix CRM_PREFILL_SRVQ010 - Navigation is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PREFILL_SRVQ -

• Message number: 010

• Message text: Navigation is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PREFILL_SRVQ010 - Navigation is not supported ?

  The SAP error message CRM_PREFILL_SRVQ010: Navigation is not supported typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with navigating to a specific service request or business object. This error can arise due to various reasons, including configuration issues, missing authorizations, or problems with the underlying data model.
  Causes:
  
  Missing or Incorrect Configuration: The navigation path or the configuration for the service request might not be set up correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the specific service request or business object.
  Data Model Issues: There may be inconsistencies or issues with the data model that prevent proper navigation.
  System Bugs or Limitations: There could be bugs in the version of SAP CRM being used, or certain features may not be supported in that version.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the configuration settings for the service request and ensure that all necessary navigation paths are correctly defined.
  Ensure that the relevant business objects are properly configured in the system.
  
  
  
  Verify Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the service request.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the data model to ensure that all necessary data is present and correctly linked.
  Use transaction codes like SE11 to check the data dictionary and ensure that the relevant tables and fields are correctly defined.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps to reproduce it.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE, and CRM_UI for navigating and managing service requests.
  Documentation: Refer to the official SAP documentation for CRM to understand the navigation paths and configurations better.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_PREFILL_SRVQ010 error effectively.