How To Fix CRM_PORTAL002 - The requested session does not match the current session

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PORTAL - Messages for crm portal integration

• Message number: 002

• Message text: The requested session does not match the current session

What causes this issue?

You tried to get access to a session that differs from the current
session.
This can happen on restoring an old page of a session that has already
timed out.

System Response

As the old session is not available it is not possible to restore the
requested old state and its data.

How to fix this error?

You can continue working with the application and e.g. search again for
data.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PORTAL002 - The requested session does not match the current session ?

  The SAP error message CRM_PORTAL002 ("The requested session does not match the current session") typically occurs in the context of SAP CRM (Customer Relationship Management) when there is a session mismatch between the SAP GUI and the SAP Portal. This can happen for various reasons, including session timeouts, multiple logins, or issues with cookies.
  Causes:
  
  Session Timeout: The session may have timed out due to inactivity, leading to a mismatch when trying to access the portal again.
  Multiple Logins: If a user is logged into the SAP system from multiple devices or browsers, it can cause session conflicts.
  Cookies and Cache: Corrupted or outdated cookies and cache in the web browser can lead to session issues.
  Network Issues: Intermittent network connectivity can disrupt the session and lead to mismatches.
  Configuration Issues: Incorrect configuration settings in the SAP Portal or CRM system can also lead to session management problems.
  
  Solutions:
  
  Log Out and Log In Again: The simplest solution is to log out of the SAP Portal and log back in. This can refresh the session and resolve the mismatch.
  Clear Browser Cache and Cookies: Clear the cache and cookies in your web browser to eliminate any corrupted session data.
  Check for Multiple Sessions: Ensure that you are not logged into the SAP system from multiple devices or browsers simultaneously. If you are, log out from all sessions and try again.
  Increase Session Timeout: If session timeouts are frequent, consider increasing the session timeout settings in the SAP system configuration.
  Network Stability: Ensure that your network connection is stable and reliable to prevent session disruptions.
  Check Configuration: Review the configuration settings in both the SAP Portal and CRM system to ensure they are correctly set up for session management.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to CRM_PORTAL002 for any specific patches or updates that may address this issue.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the session mismatch.
  User Documentation: Refer to SAP documentation for guidelines on session management and troubleshooting common issues in SAP CRM and Portal.
  
  If the problem persists after trying the above solutions, it may be necessary to contact your SAP support team for further assistance.