How To Fix CRM_POOL_LINK_API026 - Automatic termination and mailing failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_POOL_LINK_API - Messages API Pool Linkage

• Message number: 026

• Message text: Automatic termination and mailing failed

What causes this issue?

The system tried to send a mailing to the SAP-Office-Inbox in order to
let the responsible user of contract know (partnerfunction) that the
automatic action responsible to unassign the contract from any
poolcontracts failed. Also the the mailing failed!

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the the partnerfunction "Responsible employee" and unlink the
contract maunally due to the contractenddate!

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_POOL_LINK_API026 - Automatic termination and mailing failed ?

  The SAP error message "CRM_POOL_LINK_API026 Automatic termination and mailing failed" typically indicates an issue related to the CRM system's ability to send emails or notifications automatically. This error can occur due to various reasons, including configuration issues, system performance problems, or missing authorizations.
  Causes:
  
  Configuration Issues: The email settings in the SAP system may not be configured correctly. This includes settings for the SMTP server, email addresses, or other related parameters.
  System Performance: If the system is under heavy load or if there are performance issues, it may fail to process the email sending request.
  Authorization Problems: The user or service account that is trying to send the email may not have the necessary authorizations.
  Mail Server Issues: The external mail server may be down or misconfigured, preventing emails from being sent.
  Queue Issues: There may be issues with the SAP application queue that handles email sending, such as being stuck or having errors.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP configuration in transaction SCOT (SAPconnect). Ensure that the settings for the mail server are correct.
  Check the email addresses being used to ensure they are valid and correctly formatted.
  
  
  
  Monitor System Performance:
  
  Use transaction SM37 to check for any long-running jobs or background processes that may be affecting system performance.
  Review system logs in transaction SM21 for any related errors or warnings.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to send emails. This can be checked in transaction SU53 or by reviewing roles and profiles assigned to the user.
  
  
  
  Check Mail Server:
  
  Verify that the external mail server is operational and that there are no connectivity issues between the SAP system and the mail server.
  Check the mail server logs for any errors related to the emails being sent from SAP.
  
  
  
  Queue Management:
  
  Use transaction SMQ1 and SMQ2 to check the status of the queues. Look for any stuck or failed entries and resolve them as necessary.
  If there are issues with the queues, you may need to restart the relevant background jobs or processes.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the relevant function module or program that is responsible for sending the emails. This may require assistance from a developer or SAP Basis team.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for notes related to CRM and email sending issues.
  Transaction Codes: Familiarize yourself with the following transaction codes for troubleshooting:
  
  SCOT - SAPconnect: Administration
  SM37 - Job Monitoring
  SM21 - System Log
  SU53 - Authorization Check
  SMQ1/SMQ2 - Queue Monitoring
  
  
  
  If the problem continues after trying the above solutions, it may be beneficial to contact SAP support for further assistance.