How To Fix CRM_POOL_LINK_API026 - Automatic termination and mailing failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_POOL_LINK_API - Messages API Pool Linkage

• Message number: 026

• Message text: Automatic termination and mailing failed

What causes this issue?

The system tried to send a mailing to the SAP-Office-Inbox in order to
let the responsible user of contract know (partnerfunction) that the
automatic action responsible to unassign the contract from any
poolcontracts failed. Also the the mailing failed!

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the the partnerfunction "Responsible employee" and unlink the
contract maunally due to the contractenddate!

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_POOL_LINK_API026 - Automatic termination and mailing failed ?

  The SAP error message "CRM_POOL_LINK_API026 Automatic termination and mailing failed" typically indicates an issue related to the CRM system's ability to send emails or notifications automatically. This error can occur due to various reasons, including configuration issues, system performance problems, or missing authorizations.
  Causes:
  
  
  Configuration Issues: The email settings in the SAP system may not be configured correctly. This includes settings for the SMTP server, email addresses, or other related parameters.
  System Performance: If the system is under heavy load or if there are performance issues, it may fail to process the email sending request.
  Authorization Problems: The user or service account that is trying to send the email may not have the necessary authorizations.
  Mail Server Issues: The external mail server may be down or misconfigured, preventing emails from being sent.
  Queue Issues: There may be issues with the SAP application queue that handles email sending, such as being stuck or having errors.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the