How To Fix CRM_PML_UIU022 - Mailform was not saved. To save the mailform, choose "Save" again

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML_UIU - Personalized Mails: UI specific messages

• Message number: 022

• Message text: Mailform was not saved. To save the mailform, choose "Save" again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML_UIU022 - Mailform was not saved. To save the mailform, choose "Save" again ?

  The SAP error message CRM_PML_UIU022 indicates that there was an issue when trying to save a mail form in the SAP Customer Relationship Management (CRM) system. This error can occur for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Possible Causes:
  
  Incomplete Data: The mail form may not have all the required fields filled out, leading to a failure when attempting to save.
  Technical Issues: There could be a temporary technical issue with the SAP system or the specific transaction you are working on.
  Authorization Issues: The user may not have the necessary permissions to save the mail form.
  System Configuration: There may be configuration issues in the CRM system that prevent the mail form from being saved.
  Locking Issues: The mail form might be locked by another user or process, preventing it from being saved.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields in the mail form are filled out correctly. Look for any error messages or indicators that highlight missing information.
  Retry Saving: As the error message suggests, try clicking "Save" again. Sometimes, the issue may be transient, and a second attempt may succeed.
  Check Authorizations: Verify that you have the necessary authorizations to create or modify mail forms. If not, contact your system administrator to grant the required permissions.
  Review System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Clear Locks: If you suspect that the mail form is locked, you can check for locks using transaction SM12. If you find a lock that should not be there, you may need to delete it (with caution).
  Consult with IT Support: If the issue persists, it may be necessary to involve your IT support team or SAP Basis team to investigate further, especially if it appears to be a system-wide issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM mail forms to ensure that you are following the correct procedures for creating and saving them.
  Community Forums: Consider searching or posting on SAP community forums or discussion boards, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully save the mail form in SAP CRM.