How To Fix CRM_PML_UIU009 - &1 has been sent to the outbound mail queue

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML_UIU - Personalized Mails: UI specific messages

• Message number: 009

• Message text: &1 has been sent to the outbound mail queue

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML_UIU009 - &1 has been sent to the outbound mail queue ?

  The SAP error message CRM_PML_UIU009 indicates that a message has been sent to the outbound mail queue, but it has not been processed successfully. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there are issues with the email sending process.
  Cause:
  
  Mail Configuration Issues: The SAP system may not be properly configured to send emails. This could include incorrect SMTP settings or missing configuration in the SAPconnect settings.
  Queue Processing Issues: The outbound mail queue may be experiencing issues, such as being stuck or not being processed due to system performance problems.
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the mail server.
  Mail Server Issues: The external mail server may be down or misconfigured, preventing emails from being sent.
  
  Solution:
  
  Check SMTP Configuration: Verify the SMTP settings in transaction code SCOT. Ensure that the mail server settings are correct and that the connection to the mail server is functioning.
  Monitor Outbound Queue: Use transaction code SMQ1 to check the outbound queue for any stuck messages. If messages are stuck, you may need to analyze the reason and resolve any underlying issues.
  Check Authorizations: Ensure that the user or the system has the necessary authorizations to send emails. This can be checked in transaction SU53 or by reviewing the user roles.
  Review System Logs: Check the system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  Test Email Sending: Use transaction SOST to test sending an email manually to see if the issue persists. This can help isolate whether the problem is with the specific message or a broader issue.
  Check Network Connectivity: Ensure that the SAP system can reach the mail server. You can use tools like ping or telnet to test connectivity.
  Consult with Basis Team: If the issue persists, it may be necessary to involve the Basis team to check for any system-level issues or configurations that need to be addressed.
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SMQ1: Monitor Outbound Queue
  SOST: Send Requests
  SLG1: Application Log
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring SAPconnect and troubleshooting email issues.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to email sending in CRM.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_PML_UIU009 error message.