How To Fix CRM_PML128 - Mail Form could not be saved. Please check your entries

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 128

• Message text: Mail Form could not be saved. Please check your entries

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML128 - Mail Form could not be saved. Please check your entries ?

  The SAP error message CRM_PML128: Mail Form could not be saved. Please check your entries typically occurs in the context of the SAP Customer Relationship Management (CRM) module when there is an issue with saving a mail form. This can happen for various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Incomplete or Incorrect Data: Required fields may be missing or contain invalid data.
  Authorization Issues: The user may not have the necessary permissions to create or modify mail forms.
  Technical Issues: There may be a problem with the underlying database or application server.
  Form Configuration Errors: The mail form may not be properly configured or may have errors in its design.
  Transport Issues: If the mail form was transported from another system, there may be inconsistencies or missing components.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields in the mail form are filled out correctly. Look for any highlighted fields or error messages that indicate what needs to be corrected.
  Review Authorizations: Verify that the user has the necessary authorizations to create or modify mail forms. This can be checked in transaction code SU53 or by consulting with your SAP security team.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs. This may require technical expertise.
  Form Configuration: Review the configuration of the mail form in transaction CRMD_ORDER or the relevant transaction for mail forms. Ensure that all settings are correct and that the form is properly designed.
  Check Transport Logs: If the form was recently transported, check the transport logs for any errors or warnings that may indicate issues with the transport.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for CRM order management) and SOST (for monitoring SAPconnect).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to CRM mail forms for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.