How To Fix CRM_PML031 - HTML syntax check (&1): &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 031

• Message text: HTML syntax check (&1): &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML031 - HTML syntax check (&1): &2 ?

  The SAP error message CRM_PML031 typically indicates an issue with HTML syntax in a CRM application, particularly when dealing with web-based components or user interfaces. The message format usually includes two placeholders: &1 and &2, which provide specific details about the error.
  Cause:
  
  HTML Syntax Error: The error is often caused by incorrect HTML markup in the web UI component. This could be due to unclosed tags, incorrect nesting of elements, or invalid attributes.
  Dynamic Content: If the HTML is generated dynamically (e.g., through a template or script), there may be issues in the logic that generates the HTML.
  Custom Development: If there are custom developments or modifications in the CRM system, these could introduce syntax errors.
  Browser Compatibility: Sometimes, certain HTML elements may not be compatible with the browser being used, leading to syntax issues.
  
  Solution:
  
  Check HTML Code: Review the HTML code for any syntax errors. Use an HTML validator to identify issues.
  Debugging: If the HTML is generated dynamically, debug the code to ensure that it produces valid HTML. Check for any variables or data that might be causing issues.
  Review Custom Code: If there are custom developments, review the code for compliance with HTML standards.
  Browser Testing: Test the application in different browsers to see if the issue is browser-specific. Ensure that the HTML is compatible with the browsers being used.
  SAP Notes: Check the SAP Support Portal for any relevant notes or patches that might address this issue. Sometimes, SAP releases updates that fix known issues.
  Consult Documentation: Refer to SAP documentation for guidelines on developing web applications and ensuring HTML compliance.
  
  Related Information:
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  SAP Help Portal: Look for documentation related to CRM web UI development, which may provide insights into best practices for HTML syntax.
  Error Logs: Check the application logs for additional error messages that might provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the HTML syntax error indicated by the CRM_PML031 message.