How To Fix CRM_PML006 - ID not permitted for mail form

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 006

• Message text: ID not permitted for mail form

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML006 - ID not permitted for mail form ?

  The SAP error message CRM_PML006 ("ID not permitted for mail form") typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the identification or configuration of the mail form being used. This error indicates that the system is unable to process the mail form due to an invalid or unrecognized ID.
  Causes:
  
  Invalid Mail Form ID: The ID specified for the mail form may not exist or may not be correctly configured in the system.
  Authorization Issues: The user may not have the necessary permissions to access or use the specified mail form.
  Configuration Errors: There may be issues in the configuration of the mail form or the related settings in the CRM system.
  Missing or Inactive Mail Form: The mail form might be inactive or not properly set up in the system.
  
  Solutions:
  
  
  Check Mail Form ID:
  
  Verify that the mail form ID you are using is correct and exists in the system. You can do this by navigating to the relevant configuration area in SAP CRM.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the mail form. You may need to consult with your SAP security team to check the user's roles and permissions.
  
  
  
  Configuration Review:
  
  Go to the transaction code for mail form configuration (e.g., CRMD_ORDER or SFP for Smart Forms) and check if the mail form is properly configured.
  Ensure that the mail form is active and correctly linked to the relevant business processes.
  
  
  
  Test with Different Mail Form:
  
  If possible, try using a different mail form to see if the issue persists. This can help determine if the problem is specific to the original mail form.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the CRM_PML006 error for any specific guidance or patches that may address the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with details of the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SFP, or SMARTFORMS for mail form management.
  SAP Notes: Search for SAP Notes related to CRM_PML006 in the SAP Support Portal for any known issues or fixes.
  User Forums: Check SAP community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.