How To Fix CRM_PAYPLAN044 - Cannot delete payment card as the authorization is in use

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PAYPLAN - Messages of Payment Plan Set

• Message number: 044

• Message text: Cannot delete payment card as the authorization is in use

What causes this issue?

You cannot delete the payment card as the authorization associated with
the card has been used in a billing process.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PAYPLAN044 - Cannot delete payment card as the authorization is in use ?

  The SAP error message CRM_PAYPLAN044 indicates that a payment card cannot be deleted because there is an active authorization associated with it. This typically occurs in scenarios where the payment card is linked to a transaction that is still in process or has not been fully completed.
  Cause:
  
  Active Authorization: The payment card is currently being used in an authorization process, such as a pending payment or a transaction that has not been finalized.
  Open Transactions: There may be open transactions or payment plans that reference the payment card.
  System Lock: The system may have a lock on the payment card due to ongoing processes or workflows.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Active Authorizations:
  
  Review the payment card's usage in the system to identify any active authorizations or transactions that are currently using the card.
  You can do this by navigating to the relevant transaction or report that shows payment card details.
  
  
  
  Complete or Cancel Transactions:
  
  If there are pending transactions, either complete them or cancel them if they are no longer needed. This will release the authorization associated with the payment card.
  
  
  
  Wait for Processing:
  
  If the authorization is part of a process that is still being executed, you may need to wait until it is completed before attempting to delete the payment card.
  
  
  
  Check for Related Workflows:
  
  Investigate if there are any workflows or processes that might be holding onto the payment card. Ensure that all related processes are finalized.
  
  
  
  Consult with IT or SAP Support:
  
  If you are unable to identify the cause or resolve the issue, it may be necessary to consult with your IT department or SAP support for further assistance. They can help analyze the system logs and provide insights into the specific authorization that is causing the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you manage payment cards and authorizations, such as CRM_ORDER, CRM_PAYMENT, or any custom transaction codes your organization may use.
  Documentation: Refer to SAP documentation or help files related to payment processing and card management for additional guidance.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and manage payment cards and authorizations in the system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.