How To Fix CRM_PAYPLAN035 - Payment card number is already unmasked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PAYPLAN - Messages of Payment Plan Set

• Message number: 035

• Message text: Payment card number is already unmasked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PAYPLAN035 - Payment card number is already unmasked ?

  The SAP error message CRM_PAYPLAN035 indicates that the payment card number you are trying to process is already unmasked. This typically occurs in scenarios where sensitive payment information is being handled, and the system is designed to protect this information by masking it.
  Cause:
  The error arises when there is an attempt to unmask a payment card number that is already in an unmasked state. This can happen due to:
  
  A programming error or logic flaw in the custom code or configuration.
  An attempt to unmask a card number that has already been unmasked in the current session or transaction.
  Incorrect handling of payment card data in the user interface or backend processing.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check the Code/Configuration: Review any custom code or configurations related to payment processing. Ensure that the logic for masking and unmasking payment card numbers is correctly implemented.
  
  
  Session Management: Ensure that the session or transaction state is being managed properly. If the card number is already unmasked, avoid calling the unmasking function again.
  
  
  User Interface Logic: If this error occurs in a user interface, check the logic that triggers the unmasking. Ensure that it only attempts to unmask when the card number is currently masked.
  
  
  Debugging: If you have access to debugging tools, trace the execution flow to identify where the unmasking is being called multiple times or incorrectly.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to payment processing and the specific error message for any additional insights or updates.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the root cause, consider reaching out to SAP support for assistance. Provide them with details about the error, including the context in which it occurs.
  
  
  Related Information:
  
  Payment Card Handling: Understand the best practices for handling payment card information, including compliance with PCI DSS (Payment Card Industry Data Security Standard).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Transaction Codes: Familiarize yourself with transaction codes related to payment processing in SAP CRM, as they may provide additional context or tools for troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to prevent it from occurring in the future.