How To Fix CRM_ORGMAN255 - The team category of service team &1 must be &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 255

• Message text: The team category of service team &1 must be &2.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN255 - The team category of service team &1 must be &2. ?

  The SAP error message CRM_ORGMAN255 indicates that there is a mismatch between the expected team category for a service team and the actual team category assigned. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with service teams.
  Cause:
  The error occurs when:
  
  The service team is assigned a team category that does not match the required category defined in the system.
  The configuration settings for team categories in the system do not align with the team being used in a particular transaction or process.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Team Category Configuration:
  
  Go to the configuration settings for team categories in your SAP system.
  Verify the expected team category for the service team you are trying to use.
  
  
  
  Update Team Category:
  
  If the team category assigned to the service team is incorrect, update it to match the required category.
  You can do this by navigating to the relevant service team in the CRM system and changing the team category to the one specified in the error message.
  
  
  
  Review Team Assignment:
  
  Ensure that the service team is correctly assigned to the relevant business object (e.g., service order, activity management).
  Check if there are any specific requirements or restrictions for the team category in the context of the business object.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to team categories and service teams for additional guidance on configuration and usage.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access service orders and check team assignments.
  Customizing Settings: The team categories can be customized in the SAP system, so ensure that any changes made align with your organization's processes.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to team categories and service teams.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary changes to resolve it.