How To Fix CRM_ORGMAN251 - Executing service employee &1 isn't assigned to service team &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 251

• Message text: Executing service employee &1 isn't assigned to service team &2.

What causes this issue?

The selected executing service employee isn't part of the selected
service team.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose either a service team to which the selected executing service
employee is assigned or choose an executing service employee who's
assigned to the selected service team.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN251 - Executing service employee &1 isn't assigned to service team &2. ?

  The SAP error message CRM_ORGMAN251 indicates that a service employee (represented by &1) is not assigned to the specified service team (represented by &2). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to execute a function that requires the service employee to be part of a specific service team.
  Cause:
  
  Employee Not Assigned: The primary cause of this error is that the service employee has not been assigned to the service team in the organizational management structure.
  Incorrect Team Assignment: The employee may be assigned to a different team or may not have the necessary roles or authorizations to be part of the specified service team.
  Data Inconsistency: There may be inconsistencies in the organizational data, such as changes in team structure that have not been updated in the system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Employee Assignment:
  
  Go to the Organizational Management (OM) area in SAP.
  Verify if the service employee is assigned to the correct service team.
  If not, assign the employee to the appropriate service team.
  
  
  
  Update Team Membership:
  
  If the employee needs to be part of the service team, you can do this through the transaction code PPOME (Change Organizational Structure) or PPOSE (Display Organizational Structure).
  Navigate to the service team and add the employee to the team.
  
  
  
  Review Authorizations:
  
  Ensure that the employee has the necessary authorizations to be part of the service team and to perform the required actions.
  
  
  
  Check for Data Consistency:
  
  If there have been recent changes to the organizational structure, ensure that all relevant data is consistent and up to date.
  You may need to run consistency checks or consult with your SAP Basis team if there are underlying issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any additional configuration or settings that may be required for service teams and employees.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME, PPOSE, and CRMD_ORDER for managing organizational structures and service orders.
  User Roles: Ensure that the user roles and profiles are correctly set up for both the service employee and the service team.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address known issues.
  
  By following these steps, you should be able to resolve the CRM_ORGMAN251 error and ensure that the service employee is correctly assigned to the service team.