How To Fix CRM_ORGMAN112 - Client &1: Scenario subtype not defined for Service

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 112

• Message text: Client &1: Scenario subtype not defined for Service

What causes this issue?

Conversion of organizational attributes in client &V1& could not be
completed successfully as the "SALE" scenario has not been completely
defined.

System Response

Conversion ends.

How to fix this error?

Refer to SAP Note &V2& for known errors.

Procedure for System Administrators

Check the Customizing settings. Check that the SALE scenario has been
defined in table T77OMATTSC. The subtype (usually 0010) in particular
has to be defined.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN112 - Client &1: Scenario subtype not defined for Service ?

  The SAP error message CRM_ORGMAN112 indicates that there is a problem with the configuration of the scenario subtype for a service in the SAP CRM system. Specifically, it means that the system cannot find a defined scenario subtype for the service in the specified client.
  Cause:
  
  Missing Configuration: The scenario subtype for the service has not been defined in the system. This could be due to incomplete configuration during the setup of the CRM system or the specific service.
  Incorrect Customization: The customization settings for the service might not have been properly maintained, leading to the absence of the required subtype.
  Client-Specific Issues: The error may also arise if the configuration is not transported correctly across different clients or if the client-specific settings are missing.
  
  Solution:
  
  
  Define Scenario Subtype:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to CRM > Master Data > Service > Define Scenario Subtypes.
  Check if the required scenario subtype for the service is defined. If not, create a new entry for the missing subtype.
  
  
  
  Check Customizing Settings:
  
  Ensure that all necessary customizing settings related to the service and its scenario subtype are correctly maintained.
  Review the configuration documentation to ensure that all steps have been followed.
  
  
  
  Transport Requests:
  
  If the configuration was recently transported from another client, ensure that the transport request was successful and that all necessary objects were included.
  If needed, re-transport the configuration or manually adjust the settings in the target client.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM service management for any specific requirements or additional configuration steps that may be necessary.
  
  
  
  Testing:
  
  After making the necessary changes, test the service functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders and SPRO for configuration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the configuration settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.