How To Fix CRM_ORGMAN071 - A master data download may be necessary because of the change

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 071

• Message text: A master data download may be necessary because of the change

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

If you have already downloaded master data to Service, you may have to
do it again if you set the 'DIVISION_NOT_ACTIVE' flag. For more
information, refer to SAP Note 551398.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN071 - A master data download may be necessary because of the change ?

  The SAP error message CRM_ORGMAN071 indicates that there has been a change in the organizational management data that may require a master data download to ensure that the system has the most up-to-date information. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there are changes in organizational structures, such as changes to employees, positions, or organizational units.
  Cause:
  
  Changes in Organizational Data: The error is triggered when there are modifications in the organizational structure, such as new employees being added, changes in positions, or updates to organizational units.
  Data Synchronization Issues: If the CRM system is not synchronized with the backend system (like SAP ERP), it may lead to inconsistencies in the organizational data.
  Master Data Not Updated: The master data in the CRM system may not reflect the latest changes made in the backend system.
  
  Solution:
  
  
  Perform a Master Data Download:
  
  You can initiate a master data download to ensure that the CRM system has the latest organizational data. This can typically be done through transaction codes or specific programs designed for data synchronization.
  Use transaction CRMD_ORDER or CRMD_ORDERADM_H to check for any inconsistencies and perform the necessary downloads.
  
  
  
  Check for Data Consistency:
  
  Use transaction SWI1 to check for workflow inconsistencies that may be causing the error.
  Ensure that the organizational data in the backend system is consistent and up-to-date.
  
  
  
  Review Change Logs:
  
  Check the change logs in the backend system to identify what changes were made and ensure that they are correctly reflected in the CRM system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to organizational management and master data synchronization for specific instructions and best practices.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SWI1 for managing organizational data and workflows.
  SAP Notes: Look for SAP Notes related to CRM and organizational management for any known issues or patches that may address the error.
  Data Synchronization: Understand the data synchronization process between SAP CRM and the backend system to prevent future occurrences of this error.
  
  By following these steps, you should be able to resolve the CRM_ORGMAN071 error and ensure that your organizational data is up-to-date and consistent across systems.