How To Fix CRM_ORGMAN048 - The selection of the responsible organizational unit must be unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 048

• Message text: The selection of the responsible organizational unit must be unique

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN048 - The selection of the responsible organizational unit must be unique ?

  The SAP error message CRM_ORGMAN048 indicates that there is an issue with the selection of the responsible organizational unit in a CRM transaction. Specifically, it means that the system has detected multiple organizational units that could be responsible for the same task or transaction, which violates the requirement for uniqueness.
  Cause:
  
  Multiple Assignments: The error typically occurs when there are multiple organizational units assigned to a particular role or responsibility in the CRM system.
  Configuration Issues: There may be a configuration issue in the organizational management settings where the same organizational unit is assigned to multiple roles or tasks.
  Data Entry Errors: During data entry, users may inadvertently select multiple organizational units when only one is required.
  
  Solution:
  
  
  Check Organizational Unit Assignments:
  
  Navigate to the organizational management area in SAP and review the assignments of organizational units.
  Ensure that each role or responsibility is assigned to a unique organizational unit.
  
  
  
  Review Transaction Data:
  
  Check the transaction or document where the error occurred. Look for fields related to organizational units and ensure that only one unit is selected.
  If multiple units are selected, modify the selection to ensure uniqueness.
  
  
  
  Configuration Review:
  
  If you have access to configuration settings, review the settings for organizational management to ensure that there are no conflicting assignments.
  Consult with your SAP Basis or configuration team if you suspect a configuration issue.
  
  
  
  User Training:
  
  Provide training to users on how to correctly select organizational units in transactions to avoid this error in the future.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME (Display Organizational Plan) or PPOC (Change Organizational Plan) to manage organizational units.
  Documentation: Review SAP documentation related to organizational management and CRM processes for best practices.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a system bug or requires deeper investigation.
  
  By following these steps, you should be able to resolve the error and ensure that the selection of the responsible organizational unit is unique in your SAP CRM transactions.