How To Fix CRM_ORDERADM_H560 - Preceding document &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_H - Output for Administration Header

• Message number: 560

• Message text: Preceding document &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDERADM_H560 - Preceding document &1 does not exist ?

  The SAP error message CRM_ORDERADM_H560 indicates that the system cannot find a preceding document for the order you are trying to process. This error typically occurs in the context of CRM (Customer Relationship Management) when you are attempting to create or modify an order that is expected to have a reference to another document (like a quotation, contract, or another order) that does not exist or is not accessible.
  Causes:
  
  Missing Preceding Document: The document you are referencing (e.g., a quotation or contract) has not been created or has been deleted.
  Incorrect Document Number: The document number you are trying to reference may be incorrect or mistyped.
  Document Status: The preceding document may be in a status that does not allow it to be referenced (e.g., it may be archived or inactive).
  Authorization Issues: The user may not have the necessary permissions to access the preceding document.
  Data Consistency Issues: There may be inconsistencies in the database or issues with data synchronization.
  
  Solutions:
  
  Verify Document Existence: Check if the preceding document exists in the system. You can do this by searching for the document number in the relevant transaction (e.g., using transaction codes like VA03 for sales orders or CRMD_ORDER for CRM orders).
  Check Document Status: Ensure that the preceding document is in an active status and not archived or deleted.
  Correct Document Number: Double-check the document number you are entering to ensure it is correct.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the preceding document.
  Consult with IT Support: If the document should exist and you are still encountering the error, consult with your IT support team to check for any data consistency issues or database problems.
  Use Transaction Codes: Use relevant transaction codes to navigate and check the status of the documents involved. For example, CRMD_ORDER for CRM orders or VA03 for sales documents.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help you navigate and troubleshoot.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation or help files related to CRM order management for additional context on how preceding documents are handled.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team for further investigation.