How To Fix CRM_ORDER_MISC401 - Enter incompleteness group: Customer &1 is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_MISC - Cross-Object Messages

• Message number: 401

• Message text: Enter incompleteness group: Customer &1 is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_MISC401 - Enter incompleteness group: Customer &1 is not available ?

  The SAP error message CRM_ORDER_MISC401, which states "Enter incompleteness group: Customer &1 is not available," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue related to the incompleteness check for a customer record. This error indicates that the system is unable to find the specified customer (denoted by &1) in the database, which is necessary for processing the order or transaction.
  Causes:
  
  Customer Not Created: The customer record may not have been created in the system.
  Incorrect Customer ID: The customer ID being referenced may be incorrect or misspelled.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to missing customer data.
  Incompleteness Group Not Defined: The incompleteness group for the customer may not be defined or may not be properly assigned.
  Status of Customer: The customer may be inactive or blocked, preventing the system from recognizing it.
  
  Solutions:
  
  Verify Customer Existence: Check if the customer ID exists in the system. You can do this by navigating to the customer master data in the CRM module.
  Correct Customer ID: Ensure that the customer ID entered is correct. If necessary, search for the customer using different criteria.
  Create Customer Record: If the customer does not exist, create a new customer record in the system.
  Check Incompleteness Group: Ensure that the incompleteness group is defined for the customer. You can do this by checking the customer master data settings.
  Review Customer Status: Check if the customer is active and not blocked. If it is blocked, you may need to unblock it or use a different customer.
  Data Synchronization: If your system is integrated with other systems, ensure that data synchronization processes are functioning correctly and that the customer data is up to date.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like BP (Business Partner) to manage customer data.
  Incompleteness Management: Familiarize yourself with the incompleteness management settings in SAP CRM, which can be found in the customizing settings.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorizations: Ensure that you have the necessary authorizations to view and edit customer data.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.