How To Fix CRM_ORDER_MISC020 - Error while creating follow-up documents

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_MISC - Cross-Object Messages

• Message number: 020

• Message text: Error while creating follow-up documents

What causes this issue?

Errors occurred while trying to create follow-up documents. To view the
error messages, see the enclosed log.
Transmission log

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_MISC020 - Error while creating follow-up documents ?

  The SAP error message CRM_ORDER_MISC020 typically occurs when there is an issue while creating follow-up documents in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes of CRM_ORDER_MISC020
  
  
  Missing or Incomplete Data: The follow-up document may require certain fields or data that are not filled in the original document. This could include mandatory fields that are not populated.
  
  
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, preventing the creation of follow-up documents.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create follow-up documents for the specific transaction or object.
  
  
  Business Logic Errors: There may be custom business logic or enhancements that are causing the error when trying to create the follow-up document.
  
  
  System Errors: Temporary system issues or inconsistencies in the database can also lead to this error.
  
  
  Solutions to CRM_ORDER_MISC020
  
  
  Check Required Fields: Review the original document to ensure that all required fields are filled out correctly. Pay special attention to mandatory fields that may be needed for the follow-up document.
  
  
  Review Configuration Settings: Check the configuration settings related to the document type you are trying to create. Ensure that all necessary settings are correctly configured in the CRM system.
  
  
  Authorization Check: Verify that the user has the appropriate authorizations to create follow-up documents. This can be done by checking the user roles and authorizations in the SAP system.
  
  
  Debugging: If you have access to debugging tools, you can analyze the process to identify where the error is occurring. This may require the assistance of a developer or SAP Basis consultant.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the steps to reproduce it.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDER_MAINTAIN, and others that may be involved in the process of creating follow-up documents.
  Documentation: Review SAP documentation related to CRM order management and follow-up document creation for best practices and guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ORDER_MISC020 error effectively.