How To Fix CRM_ORDER_CUST412 - Item Determination indicator set multiple times for transaction type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 412

• Message text: Item Determination indicator set multiple times for transaction type &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST412 - Item Determination indicator set multiple times for transaction type &1 ?

  The SAP error message CRM_ORDER_CUST412, which states "Item Determination indicator set multiple times for transaction type &1," typically occurs in the context of SAP CRM when there is an issue with the configuration of item determination for a specific transaction type. This error indicates that the system has found multiple entries for the item determination indicator, which leads to ambiguity in processing the transaction.
  Cause:
  
  
  Multiple Entries: The primary cause of this error is that there are multiple entries for the item determination indicator in the configuration for the specified transaction type. This can happen if the configuration has been incorrectly set up or if there are overlapping rules that apply to the same transaction type.
  
  
  Custom Development: If there are custom developments or enhancements that manipulate item determination, they may inadvertently cause this error by setting the indicator multiple times.
  
  
  Data Inconsistency: There may be inconsistencies in the master data or transaction data that lead to the system trying to apply multiple item determination rules.
  
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the configuration settings for item determination in the SAP CRM system. This is usually found under the path: 
  
  SPRO -> SAP Customizing Implementation Guide -> Customer Relationship Management -> Master Data -> Product -> Define Item Determination.
  
  
  Review the entries for the specific transaction type mentioned in the error message. Ensure that there is only one valid entry for the item determination indicator.
  
  
  
  Remove Duplicates: If you find multiple entries for the same transaction type, remove or deactivate the duplicates to ensure that only one entry is active.
  
  
  Review Custom Code: If there are any custom enhancements or user exits that affect item determination, review the code to ensure that it does not set the item determination indicator multiple times.
  
  
  Test Changes: After making the necessary changes, test the transaction again to ensure that the error no longer occurs.
  
  
  Consult Documentation: If you are unsure about the configuration settings, refer to SAP documentation or consult with an SAP functional consultant who specializes in CRM.
  
  
  Related Information:
  
  Transaction Types: Understanding the specific transaction type that is causing the error is crucial. Each transaction type can have its own set of rules for item determination.
  Item Determination Process: Familiarize yourself with how item determination works in SAP CRM, including the role of item categories and how they interact with transaction types.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance on item determination configuration.
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST412 error and ensure that item determination works correctly for the specified transaction type.