How To Fix CRM_ORDER045 - Original document is in OLTP and therefore cannot be changed in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 045

• Message text: Original document is in OLTP and therefore cannot be changed in CRM

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER045 - Original document is in OLTP and therefore cannot be changed in CRM ?

  The SAP error message CRM_ORDER045 indicates that you are trying to change a document in the CRM system that is originally created in the OLTP (Online Transaction Processing) system, such as SAP ERP. This error typically occurs when there is an attempt to modify a sales order, service order, or any other document that is managed in the OLTP system while it is being referenced in the CRM system.
  Cause:
  
  Document Origin: The document was created in the OLTP system and is being referenced in the CRM system. The CRM system does not allow changes to documents that originate from OLTP to maintain data integrity and consistency.
  Data Synchronization: The CRM system is designed to work with data that is synchronized from the OLTP system. Changes should be made in the OLTP system, and then the updated data should be reflected in the CRM system.
  Configuration Settings: There may be specific configuration settings in the CRM system that restrict changes to documents originating from the OLTP system.
  
  Solution:
  
  Modify in OLTP: If you need to make changes to the document, you should do so in the OLTP system (e.g., SAP ERP). After making the necessary changes, the updated document will be synchronized back to the CRM system.
  Check Document Status: Ensure that the document is not locked or in a status that prevents changes. If it is, you may need to unlock it or change its status in the OLTP system.
  Review Integration Settings: Check the integration settings between the CRM and OLTP systems to ensure that they are correctly configured for data synchronization.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and OLTP integration for any specific guidelines or best practices.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER in CRM to view the order details and VA03 in ERP to view the sales order.
  SAP Notes: Look for relevant SAP Notes that may provide additional insights or updates regarding this error message.
  User Authorization: Ensure that you have the necessary authorizations to make changes in the OLTP system if you are attempting to modify the document there.
  Data Replication: Understand the data replication process between the OLTP and CRM systems, as this can affect how and when changes are reflected.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM and ERP integration.