How To Fix CRM_ORDER002 - Error in reading the document/business transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 002

• Message text: Error in reading the document/business transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER002 - Error in reading the document/business transaction ?

  The SAP error message CRM_ORDER002, which indicates "Error in reading the document/business transaction," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue retrieving a specific business transaction or document. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes of CRM_ORDER002
  
  
  Missing or Incomplete Data: The document or business transaction you are trying to access may not exist, or the data may be incomplete or corrupted.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the document or transaction.
  
  
  Database Issues: There could be issues with the database, such as locks, inconsistencies, or connectivity problems.
  
  
  Configuration Errors: Incorrect configuration settings in the CRM system can lead to issues in reading documents.
  
  
  Transport Issues: If the system has recently undergone a transport of changes, it may lead to inconsistencies in the data.
  
  
  System Performance: High load on the system or performance issues can also lead to timeouts or failures in reading data.
  
  
  Solutions to CRM_ORDER002
  
  
  Check Document Existence: Verify that the document or business transaction you are trying to access actually exists in the system. You can do this by using transaction codes like CRMD_ORDER to search for the order.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to access the document. You can check this using transaction SU53 to analyze authorization failures.
  
  
  Database Consistency Check: Perform a database consistency check to ensure that there are no locks or inconsistencies. You may need to consult your database administrator for this.
  
  
  Check Configuration Settings: Review the configuration settings related to the CRM order management to ensure everything is set up correctly.
  
  
  Transport Management: If the issue arose after a transport, check the transport logs for any errors and ensure that all necessary objects were transported correctly.
  
  
  System Performance Monitoring: Monitor the system performance to identify any bottlenecks or issues that may be affecting data retrieval.
  
  
  Debugging: If you have access to debugging tools, you can debug the program to identify where the error is occurring.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SE80 (Object Navigator), and SE37 (Function Module) for debugging.
  SAP Notes: Regularly check for SAP Notes related to CRM and error messages for updates or known issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ORDER002 error effectively.