How To Fix CRM_OPPORT_H410 - RFC error; SAP NetWeaver BI System cannot be reached

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_OPPORT_H - Output for Opportunity Header

• Message number: 410

• Message text: RFC error; SAP NetWeaver BI System cannot be reached

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_OPPORT_H410 - RFC error; SAP NetWeaver BI System cannot be reached ?

  The SAP error message "CRM_OPPORT_H410 RFC error; SAP NetWeaver BI System cannot be reached" typically indicates a problem with the Remote Function Call (RFC) connection between the SAP CRM system and the SAP NetWeaver Business Intelligence (BI) system. This error can arise due to various reasons, including network issues, configuration problems, or system downtime.
  Causes:
  
  Network Issues: There may be network connectivity problems between the CRM system and the BI system.
  RFC Destination Configuration: The RFC destination in the CRM system may not be configured correctly or may be missing.
  System Downtime: The BI system may be down for maintenance or experiencing issues.
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations.
  Firewall Restrictions: Firewalls may be blocking the communication between the two systems.
  Incorrect Hostname or IP Address: The hostname or IP address specified in the RFC destination may be incorrect.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Use tools like ping or traceroute to verify that the CRM system can reach the BI system.
  Ensure that there are no network outages or issues.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 in the CRM system.
  Check the configuration of the RFC destination that points to the BI system.
  Ensure that the connection type is correct (e.g., TCP/IP) and that the target system's details (hostname, service, etc.) are accurate.
  
  
  
  Test the RFC Connection:
  
  In transaction SM59, select the RFC destination and use the "Connection Test" option to verify if the connection can be established successfully.
  
  
  
  Check System Status:
  
  Ensure that the BI system is up and running. You can check this by logging into the BI system or contacting the system administrator.
  
  
  
  Review Authorizations:
  
  Ensure that the user credentials used for the RFC connection have the necessary authorizations to access the BI system.
  
  
  
  Firewall Configuration:
  
  Check if there are any firewall rules that might be blocking the communication between the two systems. Work with your network team to ensure that the required ports are open.
  
  
  
  Check Logs:
  
  Review the system logs in both the CRM and BI systems for any additional error messages that might provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: RFC Destinations
  SM21: System Log
  ST22: Dump Analysis
  SLG1: Application Log
  
  
  
  Documentation: Refer to the official SAP documentation for detailed information on configuring RFC connections and troubleshooting connectivity issues.
  
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis team or SAP support for further assistance.