How To Fix CRM_OPPORT_H028 - Item statuses for all items has been reset to 'In Process'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_OPPORT_H - Output for Opportunity Header

• Message number: 028

• Message text: Item statuses for all items has been reset to 'In Process'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_OPPORT_H028 - Item statuses for all items has been reset to 'In Process' ?

  The SAP error message CRM_OPPORT_H028 indicates that the item statuses for all items in a CRM opportunity have been reset to 'In Process'. This typically occurs when there is a change in the status of the opportunity or when certain actions are performed that affect the status of the items associated with the opportunity.
  Cause:
  
  Status Change: The most common cause is a manual or automated status change in the opportunity that affects all associated items.
  Business Logic: Certain business rules or workflows may dictate that when an opportunity is set to a specific status, all items must revert to 'In Process'.
  Data Consistency: The system may enforce consistency in the status of items when the overall opportunity status changes.
  User Actions: Actions taken by users, such as saving or updating the opportunity, can trigger this reset.
  
  Solution:
  
  Review Status Changes: Check the status change history of the opportunity to understand what triggered the reset. This can often be found in the change log or history tab of the opportunity.
  Check Business Rules: Review any business rules or workflows that may be configured in your SAP CRM system. Ensure that they align with your business processes and do not inadvertently reset item statuses.
  Manual Update: If the reset is not desired, you may need to manually update the item statuses back to their previous values, if applicable.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling opportunity and item statuses.
  Contact Support: If the issue persists or if you believe it is a system error, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing opportunities and items.
  Customization: If your organization has customized the CRM system, check with your SAP technical team to see if any custom logic is affecting item statuses.
  User Training: Ensure that users are trained on how to properly manage opportunity statuses and understand the implications of changing them.
  
  By understanding the cause and following the suggested solutions, you can effectively address the CRM_OPPORT_H028 error message in SAP.