How To Fix CRM_ODATA_LEAD_MSG004 - No employee responsible found for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ODATA_LEAD_MSG - Leads Message Class

• Message number: 004

• Message text: No employee responsible found for user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ODATA_LEAD_MSG004 - No employee responsible found for user &1 ?

  The SAP error message CRM_ODATA_LEAD_MSG004 indicates that there is no employee responsible found for the user specified in the error message. This typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to create or manage leads, and the system cannot find a corresponding employee responsible for the user ID provided.
  Cause:
  
  Missing Employee Data: The user ID does not have an associated employee record in the system.
  Incorrect User Assignment: The user may not be assigned to any employee responsible role or may not have the necessary authorizations.
  Data Synchronization Issues: There may be issues with data synchronization between different systems (e.g., between SAP CRM and SAP ERP).
  Configuration Issues: The configuration settings in the CRM system may not be set up correctly to link users to employee records.
  
  Solution:
  
  
  Check Employee Master Data:
  
  Go to transaction code PPOME or PA20 in SAP to check if the user has an associated employee record.
  Ensure that the user ID is correctly linked to an employee in the system.
  
  
  
  Assign Employee Responsible:
  
  If the user does not have an employee record, create one or assign the user to an existing employee responsible role.
  Use transaction code SU01 to check and maintain user details.
  
  
  
  Review User Roles and Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to perform the actions related to leads in SAP CRM.
  Check the user’s role assignments in transaction code PFCG.
  
  
  
  Data Synchronization:
  
  If your organization uses multiple systems, ensure that the data is synchronized correctly. This may involve checking middleware or integration settings.
  
  
  
  Consult with SAP Basis or Security Team:
  
  If you are unable to resolve the issue, consult with your SAP Basis or security team to investigate any underlying issues with user management or system configuration.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  PPOME: Display and maintain organizational structure.
  PA20: Display HR master data.
  SU01: User maintenance.
  PFCG: Role maintenance.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review SAP documentation related to user management and employee data in CRM for best practices and guidelines.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRM_ODATA_LEAD_MSG004.