How To Fix CRM_NOTIF009 - Error when reading data from business communication service

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NOTIF - Messages for Notification Service

• Message number: 009

• Message text: Error when reading data from business communication service

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NOTIF009 - Error when reading data from business communication service ?

  The SAP error message CRM_NOTIF009 typically indicates an issue when the system is trying to read data from the Business Communication Service (BCS) in the SAP Customer Relationship Management (CRM) module. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying service.
  Causes:
  
  Configuration Issues: The Business Communication Service may not be properly configured in the SAP system.
  Authorization Problems: The user may not have the necessary authorizations to access the data.
  Data Inconsistencies: There may be inconsistencies or missing data in the CRM system that the BCS is trying to access.
  Service Availability: The BCS might be down or not available due to system maintenance or other issues.
  Network Issues: There could be network connectivity problems affecting the communication between the CRM system and the BCS.
  
  Solutions:
  
  Check Configuration: Verify that the Business Communication Service is correctly configured in the SAP system. This includes checking the service endpoints and ensuring that all necessary settings are in place.
  Review Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the BCS and the relevant data.
  Data Validation: Check for any inconsistencies or missing data in the CRM system. This may involve running data consistency checks or reviewing logs for any related errors.
  Service Status: Confirm that the Business Communication Service is up and running. You may need to contact your system administrator or check the system logs for any service-related issues.
  Network Troubleshooting: Investigate any potential network issues that could be affecting the communication between the CRM system and the BCS. This may involve checking firewalls, proxies, or other network configurations.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches, updates, or specific troubleshooting steps.
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to check for detailed logs related to the error, which can provide more context on what went wrong.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the Business Communication Service and CRM to ensure that all prerequisites and configurations are met.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to SAP support for further assistance.