How To Fix CRM_NF_API031 - Document can only be changed by owner or supervisor

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NF_API - Messages for Notification Framework API Exceptions

• Message number: 031

• Message text: Document can only be changed by owner or supervisor

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NF_API031 - Document can only be changed by owner or supervisor ?

  The SAP error message CRM_NF_API031 indicates that a user is attempting to change a document (such as a business transaction or a CRM object) that they do not have the necessary permissions to modify. This typically occurs in scenarios where the document is locked for editing by the owner or a supervisor, and other users are restricted from making changes.
  Cause:
  
  Ownership Restrictions: The document is owned by a specific user, and only that user or their supervisor has the rights to modify it.
  Role and Authorization Issues: The user may not have the appropriate roles or authorizations assigned to them to edit the document.
  Document Status: The document may be in a status that restricts editing (e.g., completed, approved).
  Locking Mechanism: The document may be locked by another user or process, preventing changes.
  
  Solution:
  
  Check Ownership: Verify if you are the owner of the document. If not, you may need to contact the owner or a supervisor to request changes.
  Request Permissions: If you believe you should have access, contact your SAP administrator to review and potentially update your roles and authorizations.
  Document Status: Check the status of the document. If it is in a non-editable state, you may need to change its status or wait until it is editable.
  Unlock Document: If the document is locked by another user, you may need to wait until they release the lock or contact them to request access.
  Use Supervisor Access: If you are a supervisor, ensure you are logged in with the correct credentials that grant you the necessary permissions to edit the document.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this error message.
  Authorization Objects: Familiarize yourself with the relevant authorization objects that control access to CRM documents, such as CRM_ORDER, CRM_ACTIVITY, etc.
  Transaction Codes: Use transaction codes like SU53 to analyze authorization issues or SU01 to check user roles and profiles.
  Documentation: Review SAP documentation or help resources for more information on CRM document management and user permissions.
  
  If the issue persists after following these steps, it may be beneficial to escalate the matter to your SAP support team for further investigation.