How To Fix CRM_NF_API013 - Channel is still in use

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NF_API - Messages for Notification Framework API Exceptions

• Message number: 013

• Message text: Channel is still in use

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NF_API013 - Channel is still in use ?

  The SAP error message CRM_NF_API013: Channel is still in use typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to delete or deactivate a channel that is currently being utilized by other processes or transactions. This can happen in various scenarios, such as when trying to modify a communication channel, a marketing channel, or a sales channel that is still linked to active transactions or data.
  Cause:
  
  Active Transactions: The channel is currently being referenced by active transactions, such as sales orders, service orders, or marketing campaigns.
  Open Sessions: There may be open sessions or processes that are using the channel, preventing it from being deactivated or deleted.
  Configuration Dependencies: The channel may be part of a configuration that is still in use, such as a workflow or a business process that has not been completed.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Identify Active Usage:
  
  Check for any active transactions or processes that are using the channel. You can do this by reviewing the relevant transaction logs or using transaction codes like SM37 (Job Monitoring) to see if there are any jobs that are still running.
  
  
  
  Complete or Cancel Transactions:
  
  If you find any active transactions that are using the channel, complete or cancel them as appropriate. Ensure that all related processes are finalized.
  
  
  
  Check for Open Sessions:
  
  Ensure that there are no open sessions or users currently working with the channel. You can use transaction SM04 to see active user sessions.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to the channel. Ensure that it is not part of any active workflows or business processes.
  
  
  
  Wait and Retry:
  
  If the channel is being used temporarily, you may need to wait until the processes are completed and then try to deactivate or delete the channel again.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific channel type you are working with for any additional troubleshooting steps or considerations.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders and channels.
  SAP Notes: Check for any SAP Notes that may address known issues or provide patches related to this error message.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.