How To Fix CRM_NF_API013 - Channel is still in use

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NF_API - Messages for Notification Framework API Exceptions

• Message number: 013

• Message text: Channel is still in use

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NF_API013 - Channel is still in use ?

  The SAP error message CRM_NF_API013: Channel is still in use typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to delete or deactivate a channel that is currently being utilized by other processes or transactions. This can happen in various scenarios, such as when trying to modify a communication channel, a marketing channel, or a sales channel that is still linked to active transactions or data.
  
  Cause:
  
  Active Transactions: The channel is currently being referenced by active transactions, such as sales orders, service orders, or marketing campaigns.
  Open Sessions: There may be open sessions or processes that are using the channel, preventing it from being deactivated or deleted.
  Configuration Dependencies: The channel may be part of a configuration that is still in use, such as a workflow or a business process that has not been completed.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Identify Active Usage:
  
  Check for any