How To Fix CRM_MKTVL034 - Competitor products cannot be used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTVL - Value Splitting Messages Marketing Planner

• Message number: 034

• Message text: Competitor products cannot be used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTVL034 - Competitor products cannot be used ?

  The SAP error message CRM_MKTVL034 indicates that competitor products cannot be used in the context of the operation you are trying to perform. This error typically arises in the SAP Customer Relationship Management (CRM) module when there is an attempt to include competitor products in a sales or marketing activity where they are not allowed.
  Causes:
  
  Configuration Settings: The system may be configured to restrict the use of competitor products in certain scenarios, such as in sales orders, quotations, or marketing campaigns.
  Product Master Data: The competitor products may not be properly defined in the product master data, or they may be flagged in a way that prevents their use.
  Business Rules: There may be specific business rules or policies in place that prohibit the use of competitor products in certain transactions.
  Authorization Issues: The user may not have the necessary authorizations to use competitor products in the current context.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the SAP CRM system to ensure that competitor products are allowed in the specific context you are working with. This may involve checking the settings in the CRM customizing (transaction SPRO).
  Review Product Master Data: Ensure that the competitor products are correctly defined in the system. Check the product master data for any flags or settings that might restrict their use.
  Consult Business Rules: Verify if there are any business rules or policies that need to be adhered to regarding the use of competitor products. If necessary, consult with your business process owner or SAP functional consultant.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to work with competitor products. This may involve reviewing the authorization objects related to product usage.
  Error Logs: Check the system logs or error messages for additional details that might provide more context about why the error is occurring.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to CRM product management and competitor product handling for best practices and guidelines.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered and resolved similar issues.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or a consultant with expertise in SAP CRM for further investigation.