How To Fix CRM_MKTTGGRP_EXP828 - COMMUNICATION_FAILURE in package: &1; package started synchronously. '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 828

• Message text: COMMUNICATION_FAILURE in package: &1; package started synchronously. '&2'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP828 - COMMUNICATION_FAILURE in package: &1; package started synchronously. '&2' ?

  The SAP error message CRM_MKTTGGRP_EXP828 COMMUNICATION_FAILURE typically indicates a communication issue that occurred during the execution of a process related to marketing groups in the SAP Customer Relationship Management (CRM) module. This error can arise due to various reasons, including network issues, system configuration problems, or issues with the underlying database.
  Causes:
  
  Network Issues: Temporary network disruptions can lead to communication failures between the SAP system and external systems or databases.
  System Configuration: Incorrect configuration settings in the SAP system or in the middleware (if applicable) can cause communication problems.
  Database Issues: Problems with the database, such as locks or performance issues, can lead to communication failures.
  Service Unavailability: The service or endpoint that the SAP system is trying to communicate with may be down or unavailable.
  Timeouts: Long-running processes may exceed the allowed time limits, resulting in a timeout and subsequent communication failure.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between the SAP system and any external systems or databases.
  Review System Configuration: Verify the configuration settings in the SAP system and any middleware to ensure they are correct and aligned with the requirements.
  Monitor Database Performance: Check the database for any locks, performance issues, or errors that may be causing the communication failure.
  Service Availability: Confirm that all required services and endpoints are up and running. If any services are down, work on restoring them.
  Increase Timeout Settings: If the process is taking too long, consider increasing the timeout settings in the relevant configuration.
  Check Logs: Review the application logs and system logs for any additional error messages or warnings that may provide more context about the failure.
  Retry the Process: Sometimes, simply retrying the process after a brief wait can resolve transient issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to gather more information about the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.