How To Fix CRM_MKTTG_TG623 - Marketing prospect &1 is not contained in segmentation basis &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 623

• Message text: Marketing prospect &1 is not contained in segmentation basis &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG623 - Marketing prospect &1 is not contained in segmentation basis &2 ?

  The SAP error message CRM_MKTTG_TG623 indicates that a marketing prospect (identified by &1) is not included in the specified segmentation basis (identified by &2). This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing campaigns and segmentation.
  Cause:
  
  Segmentation Basis Configuration: The segmentation basis may not be correctly configured to include the marketing prospect. This could be due to incorrect criteria or filters set in the segmentation.
  Data Inconsistency: The marketing prospect may not meet the criteria defined in the segmentation basis, leading to its exclusion.
  Segmentation Process: The segmentation process may not have been executed properly, or the data may not have been updated after changes were made.
  Authorization Issues: There may be authorization issues preventing the system from recognizing the marketing prospect in the segmentation basis.
  
  Solution:
  
  Check Segmentation Basis: Review the segmentation basis configuration to ensure that it includes the criteria that would allow the marketing prospect to be included. Make sure that the filters and rules are set correctly.
  Update Segmentation: If changes were made to the segmentation basis or the marketing prospect, ensure that the segmentation process is re-executed to reflect these changes.
  Data Validation: Validate the data of the marketing prospect to ensure it meets the criteria defined in the segmentation basis. This may involve checking attributes, statuses, or other relevant data points.
  Authorization Check: Ensure that the user has the necessary authorizations to access both the marketing prospect and the segmentation basis.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the segmentation process and error handling.
  
  Related Information:
  
  Segmentation in SAP CRM: Understand how segmentation works in SAP CRM, including how to create and manage segmentation bases.
  Marketing Campaign Management: Familiarize yourself with the overall marketing campaign management process in SAP CRM, including how prospects are managed and targeted.
  SAP Notes and Support: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  Training and Resources: Consider training sessions or resources on SAP CRM marketing functionalities to better understand how to manage segmentation and prospects effectively.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM.