How To Fix CRM_MKTTG_TG204 - Status "target group CRM Mobile" must NOT be reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 204

• Message text: Status "target group CRM Mobile" must NOT be reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG204 - Status "target group CRM Mobile" must NOT be reset ?

  The SAP error message "CRM_MKTTG_TG204 Status 'target group CRM Mobile' must NOT be reset" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to reset the status of a target group that is linked to mobile applications or functionalities. This error indicates that the target group in question is currently in a state that does not allow it to be reset, likely due to its association with ongoing processes or data integrity constraints.
  Cause:
  
  Active Processes: The target group may be actively used in ongoing marketing campaigns or mobile applications, which prevents it from being reset.
  Data Integrity Constraints: The system may have rules in place to ensure that certain target groups maintain their status for data consistency and integrity.
  User Permissions: The user attempting to reset the target group may not have the necessary permissions to perform this action.
  
  Solution:
  
  Check Active Processes: Verify if the target group is currently being used in any active marketing campaigns or mobile applications. If so, you may need to complete or cancel those processes before attempting to reset the target group.
  Review Status: Ensure that the target group is in a status that allows for changes. If it is in a locked or restricted status, you may need to change it to an appropriate status first.
  User Permissions: Confirm that you have the necessary permissions to reset the target group. If not, contact your system administrator to obtain the required access.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing target groups in CRM, as there may be additional steps or considerations based on your system configuration.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to target group management in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H.
  System Logs: Review system logs for any additional error messages or warnings that may provide more insight into the issue.
  
  By following these steps, you should be able to diagnose and resolve the error related to the target group status in SAP CRM.