How To Fix CRM_MKTTG_TG100 - Product &1 is not contained in segmentation basis &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 100

• Message text: Product &1 is not contained in segmentation basis &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG100 - Product &1 is not contained in segmentation basis &2 ?

  The SAP error message CRM_MKTTG_TG100 indicates that a specific product (denoted as &1) is not included in the segmentation basis (denoted as &2). This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing and segmentation functionalities.
  Cause:
  
  
  Product Not in Segmentation Basis: The primary cause of this error is that the product you are trying to use in a marketing campaign or segmentation process is not part of the defined segmentation basis. The segmentation basis is a set of criteria that determines which products, customers, or other entities are included in a particular marketing activity.
  
  
  Incorrect Segmentation Basis: The segmentation basis may not have been set up correctly, or the product may not have been assigned to the segmentation basis.
  
  
  Data Inconsistency: There may be inconsistencies in the data, such as missing master data for the product or segmentation basis.
  
  
  Solution:
  
  
  Check Segmentation Basis: Verify the segmentation basis you are using. Ensure that the product in question is included in the segmentation basis. You can do this by navigating to the segmentation basis configuration in SAP CRM.
  
  
  Update Segmentation Basis: If the product is not included, you may need to update the segmentation basis to include the product. This can involve modifying the criteria or adding the product to the relevant categories.
  
  
  Review Product Master Data: Ensure that the product master data is complete and correctly maintained. Check for any missing attributes or classifications that may prevent the product from being included in the segmentation.
  
  
  Recreate Segmentation Basis: If necessary, you can recreate the segmentation basis to ensure that it accurately reflects the products and criteria you want to include.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for detailed steps on managing segmentation bases and products.
  
  
  Related Information:
  
  Segmentation in SAP CRM: Segmentation is a key feature in SAP CRM that allows businesses to categorize customers and products for targeted marketing efforts.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing campaigns and CRMD_ORDERADM_H for accessing order management.
  SAP Notes: Check SAP Notes for any known issues or patches related to segmentation and product management that may address this error.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.