How To Fix CRM_MKTTG_SEG_BWA350 - Virtual segment does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_SEG_BWA - Messages for CRM Segment Builder BWA Access

• Message number: 350

• Message text: Virtual segment does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_SEG_BWA350 - Virtual segment does not exist ?

  The SAP error message CRM_MKTTG_SEG_BWA350 indicates that a virtual segment does not exist in the context of SAP CRM (Customer Relationship Management) and its integration with the Business Warehouse (BW) or Business Analytics (BWA). This error typically arises when there is an attempt to access or manipulate a segment that has not been defined or is not available in the system.
  Cause:
  
  Missing Virtual Segment: The virtual segment that the system is trying to access has not been created or is not available in the database.
  Configuration Issues: There may be issues with the configuration of the marketing segments in the CRM system.
  Data Synchronization: If there are synchronization issues between the CRM and BW/BWA systems, it may lead to the absence of expected segments.
  Authorization Issues: The user may not have the necessary authorizations to access the segment.
  
  Solution:
  
  
  Check Segment Configuration:
  
  Verify that the virtual segment exists in the system. You can do this by navigating to the relevant transaction in SAP CRM where segments are managed.
  If the segment does not exist, you may need to create it or ensure that it is properly configured.
  
  
  
  Data Synchronization:
  
  Ensure that the data synchronization between CRM and BW/BWA is functioning correctly. You may need to run the relevant data transfer processes to ensure that all segments are up to date.
  Check for any errors in the data transfer logs that might indicate issues with the synchronization process.
  
  
  
  Authorization Check:
  
  Verify that the user encountering the error has the necessary authorizations to access the segments. This can be checked in the user roles and authorizations assigned to the user.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional troubleshooting steps or patches that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to marketing and segmentation.
  SAP Notes: Search for SAP Notes related to the error message CRM_MKTTG_SEG_BWA350 in the SAP Support Portal for any known issues or patches.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.