How To Fix CRM_MKTTG_SEG_BWA306 - Shared memory error for MDD: Restore from shared memory not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_SEG_BWA - Messages for CRM Segment Builder BWA Access

• Message number: 306

• Message text: Shared memory error for MDD: Restore from shared memory not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_SEG_BWA306 - Shared memory error for MDD: Restore from shared memory not possible ?

  The SAP error message CRM_MKTTG_SEG_BWA306 indicates a shared memory error related to the Market Development Database (MDD) in the context of SAP CRM (Customer Relationship Management). This error typically occurs when the system is unable to restore data from shared memory, which can be due to various reasons.
  Causes:
  
  Memory Allocation Issues: The shared memory segment may not have been allocated properly, or it may have been released or corrupted.
  Configuration Errors: Incorrect configuration settings for the shared memory in the SAP system can lead to this error.
  System Resource Limitations: Insufficient system resources (like RAM) can prevent the proper functioning of shared memory.
  Database Locking Issues: If the database is locked or if there are issues with the database connection, it can lead to this error.
  Version Compatibility: Incompatibility between different versions of SAP components or patches may also cause this issue.
  
  Solutions:
  
  Check Memory Configuration: Ensure that the shared memory configuration is set correctly in the SAP system. You may need to adjust the parameters related to shared memory in the instance profile.
  Restart the Application Server: Sometimes, simply restarting the application server can resolve temporary issues with shared memory.
  Monitor System Resources: Check the system resources (CPU, memory) to ensure that there are no bottlenecks. If necessary, allocate more resources to the SAP instance.
  Database Check: Verify the database status and check for any locks or issues. You may need to perform a database consistency check.
  Review Logs: Check the SAP application logs (transaction SLG1) and system logs (transaction SM21) for any related error messages that could provide more context.
  Update SAP Components: Ensure that all relevant SAP components are up to date with the latest patches and updates. This can help resolve compatibility issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance. They may provide specific notes or patches related to this error.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SM37 (Job Monitoring) to check for any background jobs that may have failed due to this error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation related to shared memory management and CRM configuration.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_MKTTG_SEG_BWA306 error in your SAP system.