How To Fix CRM_MKTTG_SAMPLES013 - Objects could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_SAMPLES -

• Message number: 013

• Message text: Objects could not be saved

What causes this issue?

Objects could not be stored because the commit on the database did not
function.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_SAMPLES013 - Objects could not be saved ?

  The SAP error message CRM_MKTTG_SAMPLES013 indicates that there was an issue saving certain objects in the SAP CRM Marketing module, specifically related to marketing samples. This error can occur due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Required Fields: Some mandatory fields may not have been filled out in the marketing sample document.
  Data Inconsistencies: There may be inconsistencies in the data being saved, such as invalid references to other objects (e.g., products, customers).
  Authorization Issues: The user may not have the necessary authorizations to create or modify the marketing sample objects.
  System Configuration: There may be configuration issues in the CRM system that prevent the saving of marketing samples.
  Technical Errors: There could be underlying technical issues, such as database locks or system performance problems.
  
  Solutions:
  
  Check Required Fields: Review the marketing sample document to ensure all mandatory fields are filled out correctly.
  Validate Data: Ensure that all data entered is valid and consistent. Check for any references to other objects and ensure they exist and are correctly configured.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the action. This may involve checking roles and permissions in the SAP system.
  Consult Configuration Settings: If you have access, review the configuration settings related to marketing samples in the CRM system. Ensure that all necessary settings are correctly configured.
  Check for Technical Issues: Look for any system messages or logs that might indicate technical issues. If necessary, consult with your SAP Basis team to check for database locks or performance issues.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. SAP Notes often provide patches or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing marketing documents.
  User Forums: Consider checking SAP community forums or user groups for discussions related to this error. Other users may have encountered similar issues and can provide insights.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team or consult with SAP directly for further assistance.