How To Fix CRM_MKTTG_PF_SELECTI021 - Target group &1 must be set to inactive before counting

CRM_MKTTG_PF_SELECTI021 - Overview

• Message type: E = Error

• Message class: CRM_MKTTG_PF_SELECTI - CRM Marketing: Messages for Target Group Selection

• Message number: 021

• Message text: Target group &1 must be set to inactive before counting

What causes this issue?

You tried to change the deduplication method for an active target group
that belongs to a profile. This is not possible.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Set the target group to inactive and choose a new deduplication method
in the profile properties or by choosing <ZK>Count</> or <ZK>Build</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_PF_SELECTI021 - Target group &1 must be set to inactive before counting ?

  The SAP error message CRM_MKTTG_PF_SELECTI021 indicates that a target group (in this case, identified by &1) must be set to inactive before you can perform a counting operation on it. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing functions, particularly when managing target groups for campaigns or marketing activities.
  
  Cause:
  The error occurs because the target group you are trying to count is currently active. In SAP CRM, certain operations, such as counting the members of a target group, require that the target group be inactive to ensure data integrity and prevent changes during the counting process.
  
  Solution:
  To resolve this error, you need to set the target group to inactive before attempting to count it. Here are the steps to do this:
  
  
  Access the Target Group Management:
  
  Go to the SAP CRM system and navigate to the target group management area. This can typically be found