How To Fix CRM_MKTTG_PF_SELECTI021 - Target group &1 must be set to inactive before counting

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_PF_SELECTI - CRM Marketing: Messages for Target Group Selection

• Message number: 021

• Message text: Target group &1 must be set to inactive before counting

What causes this issue?

You tried to change the deduplication method for an active target group
that belongs to a profile. This is not possible.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Set the target group to inactive and choose a new deduplication method
in the profile properties or by choosing <ZK>Count</> or <ZK>Build</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_PF_SELECTI021 - Target group &1 must be set to inactive before counting ?

  The SAP error message CRM_MKTTG_PF_SELECTI021 indicates that a target group (in this case, identified by &1) must be set to inactive before you can perform a counting operation on it. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing functions, particularly when managing target groups for campaigns or marketing activities.
  Cause:
  The error occurs because the target group you are trying to count is currently active. In SAP CRM, certain operations, such as counting the members of a target group, require that the target group be inactive to ensure data integrity and prevent changes during the counting process.
  Solution:
  To resolve this error, you need to set the target group to inactive before attempting to count it. Here are the steps to do this:
  
  
  Access the Target Group Management:
  
  Go to the SAP CRM system and navigate to the target group management area. This can typically be found under the marketing or campaign management sections.
  
  
  
  Locate the Target Group:
  
  Find the target group that corresponds to the identifier provided in the error message (replace &1 with the actual target group ID).
  
  
  
  Set the Target Group to Inactive:
  
  Open the target group details and look for an option to set the status. Change the status from "Active" to "Inactive." This may involve selecting a checkbox or changing a dropdown value, depending on your SAP version.
  
  
  
  Save Changes:
  
  After setting the target group to inactive, make sure to save your changes.
  
  
  
  Retry the Counting Operation:
  
  Once the target group is inactive, you can attempt the counting operation again.
  
  
  
  Related Information:
  
  Target Groups in SAP CRM: Target groups are used to segment customers for marketing campaigns. They can be defined based on various criteria, such as demographics, purchase history, or other attributes.
  Counting Operations: Counting operations are used to determine the number of members in a target group, which is essential for planning and executing marketing campaigns effectively.
  Status Management: Understanding the status of target groups is crucial in SAP CRM, as it affects various operations, including counting, updating, and using them in campaigns.
  
  If you continue to experience issues after following these steps, it may be helpful to consult your SAP documentation or reach out to your SAP support team for further assistance.