How To Fix CRM_MKTTG_DS_MISC308 - Usage &1 is not present in customizing of system &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_DS_MISC - CRM Marketing: Messages Application Log

• Message number: 308

• Message text: Usage &1 is not present in customizing of system &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_DS_MISC308 - Usage &1 is not present in customizing of system &2 ?

  The SAP error message CRM_MKTTG_DS_MISC308 indicates that a specific usage (denoted by &1) is not present in the customizing settings of the system (denoted by &2). This error typically arises in the context of SAP Customer Relationship Management (CRM) and is often related to marketing or data segmentation functionalities.
  Cause:
  
  Missing Customization: The specified usage is not defined in the customizing settings of the SAP system. This could be due to a configuration oversight or a missing entry in the relevant customizing tables.
  Incorrect Usage Reference: The usage being referenced may not exist or may have been deleted or renamed in the system.
  Transport Issues: If the system is newly upgraded or if changes were transported from another system, the necessary customizing settings may not have been included.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the relevant customizing transaction (usually SPRO) and check the settings for the specific usage in question.
  Ensure that the usage is defined correctly in the system. You may need to create or adjust the entry based on your business requirements.
  
  
  
  Use Transaction Code:
  
  Use transaction code CRMD_ORDER or CRMD_ORDERADM_H to check if the usage is correctly set up in the order management or marketing area.
  
  
  
  Review Documentation:
  
  Consult the SAP documentation or help files related to the specific module you are working with to understand the expected configuration for the usage.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport, check the transport request to ensure that all necessary customizing settings were included and correctly imported.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on the required configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and marketing, such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO.
  Customizing Path: The path to check the customizing settings may vary based on the specific version of SAP CRM you are using. Typically, it can be found under the Marketing or CRM sections in the SPRO transaction.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solution to resolve it.