How To Fix CRM_MKTTG_BW_RSDRCRM421 - Start getting members of segment &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_BW_RSDRCRM - Message Mapping from RSDRCRM_SEG in BWA

• Message number: 421

• Message text: Start getting members of segment &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_BW_RSDRCRM421 - Start getting members of segment &1 ?

  The SAP error message CRM_MKTTG_BW_RSDRCRM421 typically occurs in the context of SAP CRM (Customer Relationship Management) and SAP BW (Business Warehouse) integration, particularly when dealing with marketing segments. The message indicates that there is an issue with retrieving members of a specific marketing segment.
  Cause:
  The error can be caused by several factors, including:
  
  Segment Configuration Issues: The marketing segment may not be properly configured or may have missing data.
  Data Inconsistencies: There could be inconsistencies in the data that prevent the system from retrieving the members of the segment.
  Authorization Issues: The user may not have the necessary authorizations to access the segment data.
  Technical Issues: There may be technical issues with the BW data source or the extraction process.
  Performance Issues: If the segment is large, it may take too long to retrieve the members, leading to timeouts or other performance-related errors.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Segment Configuration:
  
  Verify that the marketing segment is correctly configured in the SAP CRM system.
  Ensure that all necessary attributes and criteria for the segment are defined.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the data related to the segment to identify any discrepancies.
  Ensure that the data in the CRM system is up-to-date and complete.
  
  
  
  Authorization Check:
  
  Confirm that the user has the necessary authorizations to access the marketing segment and its members.
  Review the roles and authorizations assigned to the user.
  
  
  
  Monitor BW Data Source:
  
  Check the status of the BW data source and ensure that it is functioning correctly.
  Look for any errors in the data extraction process and resolve them.
  
  
  
  Performance Optimization:
  
  If the segment is large, consider optimizing the query or segment definition to improve performance.
  You may also want to check system performance and resource utilization.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or RSA1 (for BW) to investigate the issue further.
  Documentation: Review the SAP documentation related to CRM marketing segments and BW integration for more detailed guidance.
  Community Forums: Check SAP Community forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTTG_BW_RSDRCRM421 error message.