How To Fix CRM_MKTTG_BW_RSDRCRM216 - Internal error with difference of MRI &1 - MRI &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_BW_RSDRCRM - Message Mapping from RSDRCRM_SEG in BWA

• Message number: 216

• Message text: Internal error with difference of MRI &1 - MRI &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_BW_RSDRCRM216 - Internal error with difference of MRI &1 - MRI &2 ?

  The SAP error message CRM_MKTTG_BW_RSDRCRM216 indicates an internal error related to the difference between two Marketing Resource Indicators (MRI) in the context of SAP CRM and BW (Business Warehouse). This error typically arises during data extraction or reporting processes when there is a mismatch or inconsistency in the data being processed.
  Cause:
  
  Data Inconsistency: The error often occurs due to inconsistencies in the data between the CRM and BW systems. This could be due to missing or incorrect entries in the Marketing Resource Indicators.
  Configuration Issues: There may be issues with the configuration of the data extraction process or the data model in BW.
  Data Transfer Problems: Problems during the data transfer from CRM to BW can lead to discrepancies in the MRIs.
  Version Mismatch: If there are different versions of data or if the data has not been properly synchronized between systems, this error can occur.
  
  Solution:
  
  Check Data Consistency: Verify the data in both the CRM and BW systems. Ensure that the Marketing Resource Indicators are correctly defined and consistent across both systems.
  Re-run Data Extraction: If the error occurred during a data extraction process, try re-running the extraction job. Sometimes, transient issues can cause errors that may not persist upon re-execution.
  Review Configuration: Check the configuration settings for the data extraction process in both CRM and BW. Ensure that all settings are correctly aligned and that there are no missing configurations.
  Analyze Logs: Look into the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Data Synchronization: Ensure that the data is properly synchronized between the CRM and BW systems. This may involve running specific synchronization jobs or processes.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like RSA1 (Data Warehousing Workbench) in BW or CRMD_ORDER (CRM Order Management) in CRM to investigate further.
  SAP Community: Engaging with the SAP Community forums can provide additional insights and solutions from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_MKTTG_BW_RSDRCRM216 error.