How To Fix CRM_MKTTG_BW_RSDRCRM109 - Hierarchy not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_BW_RSDRCRM - Message Mapping from RSDRCRM_SEG in BWA

• Message number: 109

• Message text: Hierarchy not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_BW_RSDRCRM109 - Hierarchy not found ?

  The SAP error message CRM_MKTTG_BW_RSDRCRM109: Hierarchy not found typically occurs in the context of SAP CRM (Customer Relationship Management) and SAP BW (Business Warehouse) when the system is unable to locate a specified hierarchy in the data model. This can happen for various reasons, including configuration issues, missing data, or incorrect settings.
  Causes:
  
  Missing Hierarchy: The specified hierarchy may not exist in the system or may not have been activated.
  Incorrect Hierarchy ID: The hierarchy ID being referenced may be incorrect or misspelled.
  Data Transfer Issues: There may be issues with data transfer between SAP CRM and SAP BW, leading to missing hierarchies.
  Authorization Issues: The user may not have the necessary authorizations to access the hierarchy.
  Configuration Issues: The hierarchy may not be properly configured in the system.
  
  Solutions:
  
  
  Check Hierarchy Existence:
  
  Verify that the hierarchy exists in the system. You can do this by navigating to the relevant hierarchy management transaction in SAP CRM or BW.
  
  
  
  Verify Hierarchy ID:
  
  Ensure that the hierarchy ID being used is correct. Check for any typos or discrepancies in the ID.
  
  
  
  Activate Hierarchy:
  
  If the hierarchy exists but is not activated, activate it in the hierarchy management settings.
  
  
  
  Data Transfer Monitoring:
  
  Check the data transfer process between SAP CRM and SAP BW. Ensure that the data is being transferred correctly and that there are no errors in the data load process.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the hierarchy. You may need to consult with your SAP security team to verify this.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to the hierarchy in both SAP CRM and BW. Ensure that all necessary settings are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be required.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RSD1 (for InfoObjects) and RSA1 (for Data Warehousing Workbench) to help in troubleshooting.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.